Senior Medical Technical Support Engineer, Radiotherapy & Imaging
Senior Medical Technical Support Engineer, Radiotherapy & Imaging -Medical Imaging, X-ray, Radiotherapy, Oncology & Linear Accelerators- £40K - £45K Excellent Benefits including generous contributory pension and excellent private healthcare package An excellent opportunity for an experienced Medical Imaging Engineer, Radiotherapy Engineer, ex Armed Forces Electronic Engineer or experienced Service Engineer with experience of complex electrical and electronic systems to join a global market leading supplier of medical imaging and radiotherapy systems, working at the forefront of pioneering medical technology The Company - Senior Medical Technical Support Engineer, Radiotherapy & Imaging My client is a worldwide market-leading supplier of sophisticated Radiotherapy Systems, Medical Imaging Systems and Oncology Software Solutions; a prominent provider of equipment to diagnose and fight cancer. This instantly recognisable pioneer of medical technology is well known for their innovative products and solutions, and provides a complete portfolio of integrated solutions for the Healthcare sector. They have representation in over 25 countries worldwide, and offer 'best in class" solutions across their highly sophisticated product range. The Role - Senior Medical Technical Support Engineer, Radiotherapy & Imaging The Oncology Technical Services group (Oncology) provides third line support for all released Radiotherapy products in the Regions of Europe and AFLAME. With the expanding portfolio of products, there is a need to broaden our product support offerings and reinforce the current product knowledge. The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers. Significant in-depth technical knowledge of the product is essential and it is expected that the individual will be self-motivated to maintain and update this knowledge. Full responsibilities include: - Provide technical support for defined products during core business hours with public holiday cover as required to support the business demands. - Ability to provide Technical support via telephone, email, remote service tools and as part of the Care Support virtual network as required. - In order to maintain the necessary field competence, travel will be expected throughout the region to provide a high level technical advice to the field when appropriate. - Take responsibility and ownership to provide technical advice for the resolution of customer problems and complaints. - Ability to gain new skills to allow cross-functional support for the full range of Linear Accelerator hardware. - To interface with other departments as necessary by providing representation at various technical meetings. - Using technical and product knowledge to support EMEA region in R&D projects, when required. - To ensure that technical information is communicated to the field effectively by using such media as the Knowledge database and other evolving knowledge based management tools. - Taking safety to be the number one priority by considering at all times the safe operation of the equipment. - Willingness to assist in possible future weekend on-call rota. Your Background - Senior Medical Technical Support Engineer, Radiotherapy & Imaging The successful applicant will derive from the following backgrounds: - Strong customer focus & previous customer support experience, with demonstrable customer care skills. - Technical Degree level/HND or HNC with experience - 3 years plus Linear Accelerator experience (Preference) or ability to demonstrate suitable transferable skills (Electrical, Electronic, Vacuum, Software) from comparable systems and technology. - Ability to share knowledge and develop the skills of other team members - Able to effectively interact with customers - Able to work in a team environment - Able to communicate effectively at all levels, presenting information in a clear and concise manner - Knowledge of health care (desired) - Must be prepared to travel 20 - 40% The Benefits - Senior Medical Technical Support Engineer, Radiotherapy & Imaging In return, my client is offering 'first class' industry recognised product training, ongoing as new products are introduced, excellent remuneration, including excellent basic salary, generous contributory pension and private health cover for you and your family, along with the opportunity to progress within a market leading organisation operating at the cutting edge of medical device technology. For instant consideration, please forward your CV to the following contact. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business.