Customer Service Specialist - French Spanish

Recruiter
Kerr Recruitment
Location
Sunbury-on-Thames
Salary
£19000.00 - £21000.00 per annum + Bonus + Benefits + Travel Allowance
Posted
09 Aug 2017
Expires
16 Aug 2017
French & Spanish Customer Service Specialist Sunbury-on-Thames £19K - £20K bonus benefits travel allowance Our client, an international company, is seeking to appoint a French AND Spanish Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner. Key Tasks To receive incoming calls from customers; managing chats, social media comments and emails. To deal with IT queries and if required escalate to Technical Support when applicable Identify sales opportunities from inbound calls and pass to sales team. Update and ensure the internal database is accurate. Interact with clients on social media and live chat Enthusiastic about the videogames or gaming industry. Key skills Must be fluent in French AND Spanish as a MUST. The candidate should be customer focused, have excellent communication and organisational skills. Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Interest in gaming would a big plus Experience within online communities would be advantageous. Please note: If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion. We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for. Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies. This job was originally posted as www.totaljobs.com/job/75464050