Supporter Care Coordinator

Recruiter
VSO
Location
Surrey
Salary
Competitive
Posted
11 Aug 2017
Expires
14 Aug 2017
Contract Type
Permanent
About VSOVSO is the world's leading independent international development organisation that works through volunteers to fight poverty in developing countries. Our high-impact approach brings people together to share skills, build capabilities, promote international understanding and action to change lives and make the world a fairer place.Role overviewWe are looking for a new Supporter Care Coordinator to work in our busy and exciting Supporter Care team, helping to make a key contribution to the success of VSO's volunteer recruitment, fundraising and public engagement activity in the UK. In this role you will handle all inbound enquiries to VSO, including both supporter and volunteer related conversations, delivering a high level of service and creating meaningful opportunities for engagement. In order to ensure VSOs supporters receive the best in supporter care and to reduce attrition, you will be responsible for outbound calling to welcome new supporters to the organisation, as well as to maintain excellent relationships with donors throughout their lifespan. Finally you will work to ensure all fundraising income is accounted for using our fundraising database, and accurate records of our supporters are maintained. A lifelong involvement with VSO begins when a supporter first contacts our Supporter Care team. You can help ensure we find the people and money we need to make a difference.Skills, qualifications and experience requiredThe ideal candidate will be someone with strong customer service experience, who can speak with confidence to members of the public, advise those wanting to take part in our volunteering programmes, and exhibit exceptional attention to detail when it comes to writing communications and processing donations.Unfortunately we are unable to provide sponsorship for this position, so please ensure you have the right to work in the UK before you apply.VSO reserves the right to close this job early if we receive a sufficient number of applications.How to apply If you're interested in applying for this role, please download the job description to read more details about the position and the skills and experience we're looking for. To submit your application, click on 'Apply now' and complete all relevant fields on the online application form.Application closing date - 23 August 2017 Interview/Assessment date(s) - 29th August 2017Start date - ASAP