Registered Manager Reporting to the Director you will be responsible for the day to day running of our care service. We are a caring, kind, professional agency with a "good" rating on our CQC inspection. It is the responsibility of the Registered Manager to enure good organisation of the day to day running of the service provision through the Policies, training, supervision and guidance provided by the Company. It is the responsibility of the Registered Manager to achieve the aims and objectives of the Company and achieve the level of quality in the service provided to the Service Users in accordance with the Company's Quality Assurance Policy. It is the responsibility of the Registered Manager to market the services provided by the Company and liaise with Service Managers, prospective Service users, health professionals and other agencies connected with training and development of the service. It is the responsibility of the Registered Manager to bid for packages day/night and 24 hour after checking our availability and commencing those packages. DUTIES AND RESPONSIBILITIES: To be responsible for all Domiciliary care provision and residential settings for Children with and without special needs, young adults, adults and elder care based in their home and with the service provided by us. - To carry out shift allocation to an affective and high standard. - To carry out weekly calls to all Clients who are using our service or have done so in the past to find out their weekly needs. - To source, visit and win new clients. - To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users. - To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication. - To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner. - To ensure all new clients are dealt with in a speedy and productive manner. - To maintain confidentiality at all times and carry out the Company's Confidentiality Policy. - To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company. - To ensure the financial weekly target is met To carry out on-call duties as per our rota, normally one in two . JOB DESCRIPTION - Registered Manager - To keep the team informed of the outcomes and issues that are identified. - To report to the team any issues regarding the legislative requirements - concerning the services provided and the staff providing them. - To visit Service Providers and keep abreast of any changes in care plans or care needs. - To insure that our support workers are reading and signing care plans. - To assist with the supervision of Staff. - To carry out spot checks and Supervision reviews of the Staff's performance. - To hold team meetings for Care Workers. - To produce reports as required by the Director. - To maintain accurate records. - To ensure all outcomes and legislation by CQC are achieved to an excellent standard. - To speak to all colleagues in a supportive, polite manner. - To address problems with colleagues in the first instance in a polite supportive manner and if unresolved to bring to the attention of the Director within a formal meeting. - To ensure all overtime undertaken by the Department is with the express permission of the Director and only when essential, excluding shift cover which may be undertaken without permission. HEALTH & SAFETY: - To be familiar with the Company's obligations under the Health and Safety at Work Act 1974 and the other Health and Safety Regulations detailed in the Company's Health and Safety Policies. - To ensure all services are risk assessed and all risks to our staff are minimised to an acceptable level. - To keep the Director informed of the outcomes and issues that are identified concerning Health and Safety issues. QUALITY CONTROL: - To implement monitoring and quality control processes under the Company's Quality Monitoring Policy. - To carry out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments. - To be familiar with and to implement the Company's policies and procedures and all legislative and regulatory requirements relating to the activities of the Company. - To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users. - To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication. - To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner. GENERAL: - To provide a quality service by a team of trustworthy, well trained and reliable Support Workers/Carers - Participate in the 'out of hours' on call rota. - To carry out any other tasks required by the Director that are commensurate with the level of responsibility. JOB SPECIFICATION: Essential: - Good literacy and numeracy skills - Good presentation skills - Computer literate - Understanding of legislation concerned with care provision - Administrative experience - Full driving licence - NVQ 5 Health and social care - Experience as a supervisor or senior support worker or other role within a care providing organisation.