Customer Service Analyst

10 Aug 2017
14 Aug 2017
Nielsen provides clients with the most complete understanding of what consumers watch and buy. Nielsen measures markets, media and consumer behaviour across industries on a global scale. We transform raw data into strategic insights and tailor-made recommendations. We analyse and advise about complex sales and marketing issues for winning business decisions. A division of Nielsen Entertainment, Nielsen Book is the leading supplier of bibliographic data and services and are at the core of the book supply chain. Among our many clients are Amazon, Waterstones, WH Smiths and hundreds of other online retailers and libraries around the world. ROLE PURPOSE Are you tech savvy with a natural skill for problem solving and providing excellent customer service? Are you keen to succeed in a dynamic, professional environment? Do you have good technical skills and have experience working on database systems? The Global Operations team supports the Nielsen Commercial teams, by monitoring, supporting and testing the systems used to supply our clients with products. Data Production and Client Services is a vibrant and multi-functional team that is at the heart of Nielsen Book. The team is responsible for the loading of book product information from direct data feeds and via an online portal from publishers and 3rd party data providers. It monitors that internal database and production systems are working as expected, ensures data feeds and products meet delivery schedules, and manages client feedback from publishers and retailers. In addition the team is responsible for loading retailer sales information collected at point of sale from thousands of outlets internationally and the compilation of the Nielsen BookScan book charts in nine countries. This role requires the successful individual to show competence across a range of skills. The candidate will need to focus on providing great service to our internal and external clients and be able to demonstrate experience of analysing, validating and/or reconciling data on a database system. Previous experience of Book Retailing, Publishing, EPoS Systems or Market Research, or customer facing roles is desirable. LI-GB This job was originally posted as