Sales Support Assistant

Recruiter
Telehouse
Location
London (Greater)
Salary
Competitive Salary
Posted
22 Aug 2017
Expires
20 Sep 2017
Sector
Sales
Contract Type
Permanent
Hours
Full Time

Telehouse has an exciting opportunity for a Sales Support Assistant to join the team based in London. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary plus excellent benefits.

Telehouse International Corporation is the pioneering data centre colocation provider. Established in 1989, Telehouse is an owner operator of Tier III data centres, connectivity and managed ICT solutions to over 2000 market leading corporations around the world. In the UK our Docklands data centre campus facilitates the majority of the London Internet Exchange’s (LINX) capacity, meaning that we support a huge proportion of all UK internet traffic, making our Docklands campus a globally important internet hub. Telehouse is the data centre subsidiary of Japanese corporation KDDI, a $42 billion Global Fortune 300 telecommunications and systems integration provider.

As our Sales Support Assistant you will be responsible for co-ordinating new and existing complex client queries, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations.

Key duties of our Sales Support Assistant will include

- Respond to incoming telephone or email sales enquiries, responding with sales collateral and product information within agreed response times

- Manage the incoming customer enquiry process, recording sales opportunities on Salesforce and filemakers, and taking responsibility for allocating leads to the appropriate salesperson, tracking the progress

- Produce system-generated customer quotations for both one-off and recurring sales of cabling and small works, issue to the customer and manage the return and checking of received documentation. Ensure there is a clean handover to internal departments within agreed process and turnaround times

- Assist with the production of regular reports, such as the Monthly Sales & Marketing reports

- Reconciliation and validation of Salesforce /  Filemaker-generated customer quotations

- Manage contact with customers and prospects by post, email and telephone, on behalf of and under the direction of the Team Leader and Senior Manager

- Support the Team Leader to deliver an efficient Customer Service.

- Achieve and maintain an excellent understanding of Telehouse Europe’s portfolio of services.

- Collaborates with existing clients to gather and understand clients’ requirements for add-on services and independently takes action from opportunity to fulfilment.

- Understands clients’ footprint and contractual agreement.

- Develop a keen understanding of the clients business drivers and map them to Telehouse products and services

- Maintain the sales database (SalesForce.com) for follow-up, lead tracking and pipeline development efforts / requests and escalate to the relevant team.

What we’re looking for in our Sales Support Assistant

- Minimum of 1+ years in a Sales related equivalent role or prior relevant experience.

- Experience in a high pressure, customer facing role.

- Proven track record in building positive relationships with clients.

- Experience in a technical industry; preferably IT, telecommunications or data centres.

- Highly organized, with attention to detail and a dedication to resolving issues.

- Calm and effective under pressure. Able to remain professional in high stress situations.

- Excellent written and verbal English communication skills are essential.

- Technical aptitude and understanding of the technical service industry preferred.

- Able to interact with all levels of internal and external clients.

- Demonstrated ability to work in a fast paced environment and deliver on commitments

- Experience communicating with technical (IT) and business solutions audiences

- Professional presentation skills and demeanor on the phone and in person

- Team oriented, enthusiastic, and self-motivated

- Strong PC skills, including knowledge of Windows, Word, Excel and SalesForce.com

So if you would like to join our team as our new Sales Support Assistant then please click ‘apply’ today - don’t miss out, we’d love to hear from you!

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