Housing Services Team Administrator

Websense Recruit
Walton-on-Thames, Surrey
Up to £20,000 per annum + excellent benefits
23 Aug 2017
21 Sep 2017
Contract Type
Full Time

Housing Services Team Administrator


Salary: Up to £20,000 depending on experience + excellent benefits

Permanent - Full time

Housingrecruit.com is advertising for a Housing Services Team Administrator on behalf of our client, a leading social housing provider based in Walton-on-Thames.

About the role

They are on the lookout for a dynamic individual to join the team as Housing Services Team Administrator on a full-time basis. This is a fantastic opportunity to work with the Housing Services team, providing support with key administrative procedures and database functions.

Key accountabilities of this role will include:

  • The administration of e-post for the Housing Services department.
  • Inputting of CORE and HDF data and scanning & filing records on to the Documotive system.
  • Administration and logging of complaints received in Housing Services onto Resolve, the organisation's complaints management system.
  • Administration of medical information received in support of transfer applications; sending this for assessment, advising the resident and Lettings team of the outcome.
  • Administration of parking permits for customers; processing applications, issuing permits and maintaining the database.
  • Support the customer satisfaction programme with key administrative support; weekly communal repairs data preparation, data check and delivery to MEL, monthly support on preparing reports for distribution to teams.
  • Administer and process rent account mis-postings and credit refunds as well as manage and administer the quarterly rent statement mail out to customers.
  • Administration of recharges for void properties and housing management.
  • Supporting in other Housing Services administrative duties as required.

Required skills and experience for this role include:

  • Minimum of one year's experience carrying out a range of office administrative tasks.
  • Advanced level knowledge of MS Office including Word, Excel, PowerPoint and Outlook. Knowledge of Mail Merge is also a requirement for this role.
  • Ability to manage personal workload and ad hoc projects using an organised and methodical approach, prioritising tasks effectively.
  • A good worker with high personal standards of work and excellent customer service skills. 
  • Flexibility to enable some work to be done outside normal working hours to meet occasional peaks or deadlines or to support events.

Successful candidates will receive a range of benefits including generous paid annual leave allowance, opportunities for future learning and development and membership of the Social Housing Pension Scheme.

The organisations are committed to providing equal opportunities to our candidates and employees. We do not discriminate on any grounds other than the ability to carry out the role to the expected standard.

Closing Date:  Sunday 10th September 2017

How to apply:

Please click the apply button to go to the recruiter's website where you will be required to complete the application process.