Claims Handler, Engineering

Allianz Global Corporate & Specialty (AGCS)
21 Aug 2017
18 Sep 2017
Contract Type
•Handle all standard claims types, in both lead and following capacity
•Ensure claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines
•Utilize third party service providers to achieve economical results and to provide a high quality service to all internal and external customers
•Develop and maintain relationships with brokers and clients

Future Challenges:
•Effective working within the global matrix

Claims Processing and Administration:
•Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems
•Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends

Investigation and Reserving of Claims:
•Investigate standard claims, including coverage determination and evaluation of loss exposures
•Determine appropriate reserving levels
•Direct independent external service providers (e.g. Loss Adjusters)
•Proactively discuss and review contentious, large and complex claims with fellow handlers and management to obtain opinions/feedback

•Settle standard claims through payment or denial
•Negotiate to ensure efficient and competitive settlement
•Ensure un-pursued claims are settled in accordance with settlement guidelines

Referrals and Compliance:
•Ensure all claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines
•Refer cases outside of authority level, preparing referral documentation and materials as appropriate
•Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters
•Assist in audits of external service providers as appropriate

Market Management:
•Proactively liaise with MMC on market management initiatives
•Attend industry functions; represent AGCS' interests at Client tenders and Client meetings

Relationship Management:
•Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, MMC, ARC, Operations
•Develop and maintain relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters)
•Report loss information internally and externally

Education / Certification:
•Preferably a degree in Economics, Law, or other appropriate discipline
•Progress towards professional insurance qualification (e.g. CII)

•Ideally 2/3 years' experience in a similar role
•Proven track record in Claims handling. Understanding of LoB products and portfolio with some technical specialist knowledge. Management of systems (e.g. Genius)
•Understanding of regional / local LoB insurance markets and competitor landscape
•Demonstrated relationship building with brokers at peer group level
•Understanding of legal and regulatory framework
•Experience in working in complex, global matrix organization

Technical Skills:
•Communication skills: Clearly and effectively express ideas and messages via speech or writing
•Negotiation and conflict management: Ability to negotiate best position for AGCS, and client, often in contentious situations, managing conflicting priorities of various parties
•Analytical Skills: Ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions