AOG Customer Support Executive

7 days left

Burgess Hill
30 Aug 2017
27 Sep 2017
Contract Type
Are you an experienced Customer Support Executive with a help desk/sales background with an interest in pursuing a new career in aviation?

Providing support 24 hours/365 days a year, the AOG team provides emergency and non-emergency assistance to aircraft that are grounded due to mechanical or electrical failure.

Assisting contracted and non-contracted customers, your role will be to ensure that contracted customers requirements are processed in a timely manner, and inventory is managed to assist with non-contracted customers ad-hoc requirements.

Working as part of the AOG (Aircraft on Ground) team your role will involve:


Handling all customer requirements both in and out of hours

Responding to customer AOG and priority requirements within contractual timeframes

Delivering high quality customer service at all times

Maximise all sales opportunities

Developing your knowledge to deliver an exceptional service to your customers

Managing customer accounts and contracts, including specific requirements

Assisting the AOG Sales Manager and Director with all tasks as required

The successful AOG Support Executive will have the following attributes:


A background in Customer Service/Sales with targets in place

Excellent problem solving abilities with the ability to see an opportunity to up-sell where possible

Professional and courteous communication skills, both written and verbal

IT knowledge with experience of CRM Databases

Be flexible and adaptable with working hours (Shifts = 2 days, 2 nights & 4 off)

Numerate, accurate with the ability to meet deadlines

Self-motivated, flexible and adaptable to work in a busy environment

Experience working with customer in a 24 hour service environment

Role: Customer Executive (AOG Support Executive)

Location: West Sussex

Salary: GBPBasic + Shift

Working hours: 2 days / 2 nights / 4 days off (Subject to change/flexibility)

For the above purposes JMC is acting as a recruitment agency