HR Operations Manager

7 days left

30 Aug 2017
27 Sep 2017
Contract Type
To manage the onshore relationship with the HR Services team based in the GSSC. Ensure that the service meets high quality standards at all times whilst working in a fast paced and constantly changing business environment.

Working in partnership with the Global HR Solutions team on future system enhancements and changes to Workday and associated processes to deliver an excellent employee experience.
  • Manage the onshore relationship with the GSSC and monitoring SLA's
  • Develop continuous improvement strategies that deliver greater customer outcomes
  • Identify and design service enhancement improvements for the GSSC and the wider HR team. Collaborating with global colleagues and peers to ensure consistency across all divisions. Contributing to the HR Solutions delivery and governance framework
  • Governance of the case management tool for EO HR ensuring SLA's are met
  • Overseeing escalated enquires relating to GSSC and work with the GSSC to deliver the required outcomes
  • Deliver expert advice and guidance to the GSSC
  • Actively coach and mentor the GSSC on new and existing processes to build knowledge and expertise in the team
  • Identify knowledge gaps and work with the offshore Process Leads to build action plans
  • Lead the writing, review and redesign where appropriate of working desktop procedures
  • Working understanding of all legislative and company policies and guidelines
  • Manage the relationship with external vendors, where applicable
  • Provide Non UK HR Operations support
  • Working in partnership with onshore teams such as Payroll, Reward, ER relating to GSSC processes and escalations
  • Providing support and audits on key operational processes such as immigration and Fit & Proper
  • Support the various audits within HR on key HR processes and activities

Number of Openings:

How to Apply:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.