Police Contact Enquiry Officer
Band 2E, circa GBP20,038 per annum. Progression based on performance.
Type of Contract
2 Online GUIDANCE NOTES - Dec 2016.docx
Temp, Staff and Volunteer Self Assessment.docx
- Police Contact Enquiry Officer - Job Description - v6.pdf
You will deal with enquiries from members of the public who attend or telephone the Police Station, in accordance with current legislation, policy and procedures. You will also deal with internal customers and will provide a high quality customer service to all. There will be general administration and the responsibility for dealing with the receipt and return of property.
You must have the ability to deal with difficult and potentially confrontational situations and must have excellent communication skills both written and verbal. Proven customer service skills are essential along with an ability to work unsupervised. You will have the ability to undertake physical Personal Safety Training and must be competent in the use of IT systems.
Shift Pattern: 10.00 to 18.00 Monday to Friday
If you have any queries please contact People Services Recruitment Department on 0845 2 (internal ) quoting reference 13572.
The closing date for enquiries and receipt of completed applications is Sunday 20th August 2017.
Thames Valley Police serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
We will consider applications from flexible workers and look for job share opportunities where possible