Police Contact Enquiry Officer

Recruiter
Thames Valley Police
Location
Bracknell
Salary
Competitive
Posted
21 Aug 2017
Expires
18 Sep 2017
Contract Type
Permanent


Department
Front Counters

Location
Bracknell

Salary
Band 2E, circa GBP20,038 per annum. Progression based on performance.

Part/Full Time
Full Time

Type of Contract
Permanent

Document Attachment
2 Online GUIDANCE NOTES - Dec 2016.docx
Converted file

Document Attachment
Temp, Staff and Volunteer Self Assessment.docx
Converted file

Document Attachment
- Police Contact Enquiry Officer - Job Description - v6.pdf

Job Advert
You will deal with enquiries from members of the public who attend or telephone the Police Station, in accordance with current legislation, policy and procedures. You will also deal with internal customers and will provide a high quality customer service to all. There will be general administration and the responsibility for dealing with the receipt and return of property.
You must have the ability to deal with difficult and potentially confrontational situations and must have excellent communication skills both written and verbal. Proven customer service skills are essential along with an ability to work unsupervised. You will have the ability to undertake physical Personal Safety Training and must be competent in the use of IT systems.
Shift Pattern: 10.00 to 18.00 Monday to Friday
If you have any queries please contact People Services Recruitment Department on 0845 2 (internal ) quoting reference 13572.
The closing date for enquiries and receipt of completed applications is Sunday 20th August 2017.
Thames Valley Police serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
We will consider applications from flexible workers and look for job share opportunities where possible

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