Online Support Engineer - Travel Exp needed- Up to 30k

4 days left

30000.00 GBP Annual
31 Aug 2017
28 Sep 2017
Contract Type
Online Support - Travel Technology - Up to 30k

I am recruiting on behalf of a leading Business Travel Company for a Online Support Engineer to join a growing team in their London based offices. This is a newly created role within a very established team and will provide excellent growth opportunities for the right person.

You will be responsible for the following areas:

Training Support

Providing assistance and support for training sessions including (not limited to):
oSession preparation & testing
oAttendance at training/booker forum sessions sometimes with Clients
oInduction training and desk handovers
oWebEx/classroom style
*Provide support for the wider Online Team where required, site testing, client portal/SBT development and the implementation of new clients or systems
*Monitor and analyse top enquiry areas for specific clients and/or systems to drive training needs
*Be familiar with new products and enhancements to promote within our client base

Technical Support

*To provide technical support and training for enquires made to the Online Support desk on all self-booking systems
*Problem resolution following full process cycle from front end user through to site configuration, Sabre commands and possible fare issues
*Escalate, log and regularly review site issues up to point of resolution to ensure maximum up-time and site performance for clients
*Follow the Online Technical Standards to drive client self-sufficiency and reduce reliance on the support team for 'how to' enquiries
*Log all client enquires using help desk software to ensure trends can be analysed and corrective training implemented where necessary
*Monitor airline messages and cancellations impacting travel booked online
*Create site builds and perform ad hoc site updates and testing to bring new releases to our client base
*Maintain existing sites including policy updates, configuration changes, messaging and so forth

You will have the following experience:

*Experience of working with and supporting self-booking systems
*An understanding of the importance of Online booking and how it fits alongside an offline service provision with the growth of our business
*A strong team player with the dexterity to support colleagues and clients across a multitude of support queries and online systems
*Using your own initiative to problem solve
*An excellent communicator & motivator
*Integrity will be important to you
*Clear presenter, able to articulate key messages to a diverse audience
*Highly organised and efficient individual with a keen eye for detail
*Knowledge of GDS
*Good written English
*MS office; Word, Excel, PowerPoint