Training & Development Administrator-West Sussex

2 days left

West Sussex
22000.00 - 24000.00 GBP Annual + GBP22000 - GBP24000/annum
31 Aug 2017
28 Sep 2017
Contract Type
My client provides bespoke wealth management and technology solutions for discretionary fund managers, national financial advisers and networks. Their approach helps firms deliver an unrivalled level of service to their end clients.

With over 23 years of UK market experience and a leader in the investment services industry, my client is recognised for its history of innovation.

My client is now looking to add more quality individuals to their successful, ever growing organisation, and are looking for a Training & Development Administrator to join the team.

Role & Responsibilities:

The purpose of this role is to support the Training and Development Coordinator in all areas, including; maintenance of company procedures, client facing manuals and support documentation; internal and external client training and development and enhancement of existing processes.

* Have a strong understanding of clients proposition
* Have a good understanding of clients Platform functionality
* Have good knowledge of operational processes and procedures
* Understanding of regulatory and compliance requirements applicable to processes and controls
* Assist with ongoing maintenance and audit of company procedures and support documentation
* Assist with rolling six-monthly review of all current internal procedures and client facing manuals to ensure current processes and/or system enhancements are detailed and updated where required
* Assist with update of internal procedures and client facing manuals to capture new regulatory requirements, processes and/or system enhancements
* Assist with update of company procedures and client facing manuals to capture new regulatory requirements, processes and/or system enhancements
* Assist with completion of internal and client facing release notes for sign off and sending in a timely manner
* Assist with client facing communications
* Assist with individual and team wide training to ensure any process or knowledge gaps are filled
* Assist with the amendment and revision of processes in order to adapt to changes in the work environment
* Continuously seek ways to identify and improve inefficient processes and document changes
* Managing multiple tasks and projects simultaneously with minimal support, meeting expectations on timescales
* Maintain good client relationships through proactive measures and quality client service
* Develop and maintain a thorough knowledge of individual and departmental responsibilities
* Mentoring for progression at all levels

Required Experience & Qualifications:

* Experience of working within financial services, in a training or procedural role
* Good understanding of regulatory compliance and experience working in adherence with the FCA Handbook
* Proven track record of working accurately within defined processes
* Excellent attention to detail essential
* Proficient Microsoft Office skills (Outlook, Word and Excel as a minimum) essential
* Excellent interpersonal, written and verbal communication skills
* Understanding of regulatory and compliance requirements that impact a role or operational process
* Ability to effectively manage and prioritise multiple tasks simultaneously
* Willingness to learn new systems, concepts and broaden knowledge in the industry
* Highly motivated with a will to thrive in a challenging, fast paced environment

Unfortunately, due to high levels of interest, only successful candidates can be contacted

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