Customer Service Assistant

Crisis UK
31 Aug 2017
18 Sep 2017
Contract Type
About us Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. We have a great opportunity for a facilities management focused Customer Service Assistant to join our London team based in Commercial Street, a five-minute walk from Liverpool Street/Aldgate East station. About the role The Facilities Management Customer Service Assistant is a varied role and you will be assisting the facilities officer and facilities manager as part of a multi-skilled FM team offering first line customer support to our London based Headquarters and Skylight centre as well as the wider organisation through the provision of hard and soft services; including post, stationary ordering, low level procurement and mobile phone equipment. About you As Customer Service Assistant within the FM team, you will need to be enthusiastic and flexible, demonstrate highly developed administrative skills, pay attention to detail and be an excellent communicator. You will be dealing with crisis staff, suppliers, landlords, managing agents and clients daily so professionalism and excellent customer service skills are of the upmost importance. Benefits As a member of the team you will have access to a wide range of employee benefits including: Interest free loans to purchase a train season ticket or bike or for a deposit to secure a tenancy Mandatory pension scheme, with an employer contribution of 8.5% 25 days' annual leave which increases with service to 28 days Alongside our excellent staff benefits, we will support your ongoing training and development to build your skills, experience and career. How to apply If this sound likes the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button. If you need to request an application in an alternative format, please contact the HR Team (details can be found on our website) Closing date: Sunday 17 September 2017 (11.59pm) We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. Registered Charity Numbers: E&W, SC040094