Security Operations Manager

Recruiter
Job Heron
Location
London, England
Salary
£26000 - £30000 per annum + company car, laptop, phone
Posted
31 Aug 2017
Expires
28 Sep 2017
Ref
SECUR10224
Contact
Jobheron
Contract Type
Permanent
Hours
Full Time

Security Operations Manager, Customer Service Manager, SIA License, Manned Guarding, Leisure Security, Events Security

Security Operations Manager with an SIA license, Full UK Driving License and proven track record of leading and managing a team is needed for our client, a leading security service provider to clients throughout the UK with a £4.5 Million turnover. They currently have an exciting and varied role for someone to be based in their Central London office to be responsible for the overall operational performance of security contracts and customer service levels.

This role is focussing on the Manned Guarding element of Security whilst assisting in the operation Leisure and Events area of their portfolio of clients. You will be responsible for the overall operational performance of security contracts and ensuring high customer service levels of your employees.

You will be an excellent communicator with good people management skills, and an ability to deliver quality services to clients. You will need excellent interpersonal and problem solving skills with an ability to analyse on-going situations.

Responsibilities:

  • Managing and motivating employees to ensure that the highest standards of quality control and customer care are delivered
  • Achieve set KPIs and SLAs
  • Develop strong relationships with clients and conduct regular client meetings
  • Build and maintain a good working relationship and partner with the regional support teams (HR and Business Development)
  • Ensure compliance of Company policies and procedures within your area, including Health and Safety and risk assessments

Skills / Requirements:

Essential:

  • SIA License
  • Full UK driving license
  • Proven track record of leading and managing a team
  • Strong operational experience gained in a multi-site or area management role
  • Exceptional client and customer relationship management skills and interpersonal skills
  • Excellent communication, organisational, influencing and facilitation skills
  • Good problem solving skills with ability to analyse on-going situations
  • Good health and safety knowledge and experience
  • Flexibility and willingness to work out-of-office hours
  • Strong IT skills (Microsoft Office packages)
  • Ability to adapt to changing priorities and demands

Desirable:

  • Strong knowledge of security practices, equipment and legislation
  • Experience of managing a security contract or contracts within the Leisure, events and Manned Guarding sector
  • A track record of exceeding client expectations
  • Experience of investigations
  • Previous experience in working with Logosoft / Netroster software
  • First Aid / CSCSType

Type: Permanent, Full Time

Salary: £26,000 - £30,000 per annum

Benefits: 28 days holiday, company car, ipad, laptop, phone

Location: London

Please forward your CV for immediate consideration.

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