Concierge Hotel Porter - Kent

5 days left

Alexander Hotels & Utopia Spas
16000.00 GBP Annual
01 Sep 2017
29 Sep 2017
Contract Type
Full Time


The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

Join our Front of House team under the direction of our experienced Night Manager.

The Role

A smart, enthusiastic and confident person is sort to join our friendly Concierge team assisting arriving and departing guests to get the most out of their stay. Working 40 hours over 5 days per week including weekend shifts.

•Welcoming guests on arrival to the hotel & Spa

•Assist arriving and departing guests with their luggage

•Showing arriving guests around the hotel and spa

•Answering guest queries

•Giving out information on the hotel and spa facilities helping guests to get the most out of their stay

•Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets

•Giving local information and travel information to guests

•Ensuring public areas of the hotel and terraces are well presented

•Dealing with front of house deliveries

•Assisting Hotel Receptionist with reception duties


•Excellent standards of appearance

•Clear communication skills both face to face and on the telephone

•Friendly and confident communicator

•Previous experience in a quality customer/guest environment

•Physically fit and energetic

•Ability to work weekend shifts


  • GBP16,000
  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
  • Accommodation help available for those relocating

Following completion of the company's 3 month probationary period access to a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

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