Outreach Projects Administrator

Dogs Trust
01 Sep 2017
17 Sep 2017
Contract Type
Are you an experienced, organised and confident team administrator? Do you have previous experience in a customer service role ? Then this could be just the job for you! Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 15,000 dogs; we never put a healthy dog down. In this interesting and important role you will be providing a full administrative service in a busy office supporting the Outreach Projects Team, which is currently made up of eleven members of staff, based across 4 sites. Outreach Projects (Hope Project, Freedom Project, Lets with Pets and a new Pet Foodbank Scheme) provide advice and services for pet owners in housing crisis, as well as homelessness organisations, letting agencies and landlords dealing with pet owners. You will be dealing on a daily basis with a variety of stakeholders (mainly over the phone), including clients accessing the projects, referral & homelessness organisations, members of the public, letting agencies, landlords, veterinary surgeries and internal contacts. The main areas of this role are focused on customer service, data entry, administrative/ team support, and invoice processing. To be successful in this post you will need to be extremely organised with excellent communication skills and an empathetic approach when dealing with people, who could be vulnerable. Effective prioritisation is key, whilst maintaining a confident and professional approach at all times. You will also have experience of processing and reconciling invoices and a keen eye for detail. In return, we have a comprehensive benefits package, which includes excellent annual leave and pension allowances, and you will you join a team of highly professional and driven colleagues in a friendly and collaborative environment, all with a genuine passion for dog welfare and helping dog owners in need. To apply for this position please click the APPLY ON WEBSITE button. Our application process requires you to submit a CV and cover letter explaining your interest and suitability for the role.