PROJECT SERVICES CO-ORDINATOR
We have an exciting opportunity to join an award winning company as a Project Services Co-ordinator to manage the receipt, organisation and processing of referrals in a busy service environment.
You will be responsible for supporting the team to maintain an efficient, responsive high quality service to users.
Purpose of Role
To be responsible for the overall co-ordination and administration of the day-to-day operational service, ensuring that it is efficient and responsive at all times.
To deliver to the agreed Performance Management and Benefits Realisation Targets.
To be the lead person on site interfacing with managers and consortium members
To serve as an ambassador for the company, representing the service in a positive and progressive manner at all times.
Key ResponsibilitiesTo take full responsibility for the day to day administration of the Service Front-Desk, receiving referrals, assessing for appropriateness, reviewing and quantifying benefits, identifying review periods if required.To be responsible for receiving and rapidly resolving service queries from service users, Care Managers, other professionals and external agencies in an efficient and effective manner.To monitor the workflow through the service, prioritizing work in accordance with service needs, working methods and practices and setting priorities and coordinating resources.To support the Development and delivery of the Customer Feedback and Quality Assurance ProgrammeTo ensure in conjunction with the Programme Lead, suitable arrangements are in place to cover core activity including referral processing during periods of absence.To support the Operations Manager with the organisation and effective delivery of training courses and provision of advice and support to practitioners. Ensure directly delivery of training as required.To maintain strong and effective working relationships with other local specialist teams,To ensure that enquiries and complaints are dealt with efficiently and effectively in line with contract requirements ensuring more complex matters are dealt with personally.Maintain up to date, accurate and timely record within operational systems and to be responsible for ensuring all required data is added in an accurate and timely fashion.To undertake projects and any other work appropriate to the level and general nature of the post's duties.
Location and hours of work
The role will be based in Barnet
Hours of work will be 8.30am to 5pm with one hour lunchbreak Monday to Friday