Payroll Specialist (16821)

05 Sep 2017
03 Oct 2017
Contract Type
Payroll Specialist &ndash Farnborough, Hampshire

Salary: Competitive

Other: Pension | Private Medical Insurance | Life Insurance | Flexible Benefits |


Overview: Due to expansion of the team, we are looking for a new Payroll Specialist to join our team based in Farnborough. This is a unique opportunity to join our Payroll team. We are looking for strong Payroll skills, managing the process and looking after a number of clients and with experience of working in a client focused Payroll environment, this role offers outstanding career development and the opportunity to build on your existing Payroll knowledge


    Key Responsibilities:


·      To own, take responsibility and be accountable for an allocation of clients ensuring service excellence at all times &ndash ensuring accuracy and on time service delivery.  To be a dedicated point of contact for a client allocation providing clients and colleagues with support on payroll and payroll system issues.

·      Duties

·      Review, develop and manage client accounts to enhance service delivery and increase business revenue.  To mentor, coach and develop colleagues in order to ensure operational efficiency at all times.  Identify improvements, contribute ideas and optimise service for your clients meeting individual, departmental and business objectives. To directly contribute towards the achievement of the divisional objectives.

·      To deliver excellent service to internal and external clients, possessing the required account and payroll knowledge to fully support them.

·      To be a &lsquogo to&rsquo subject matter expert for specific payroll advice and guidance.

·      To communicate with clients in a professional, effective, polite manner and resolve any queries in a timely manner.

·      Use the Client Management System to record details of all client contact telephone, email or client visits.

·      Complete Clients' payroll instructions in the appropriate priority order, taking into account special instructions agreed with the client.

·      Possess full awareness of specific client requirements and ensure these are documented within the payroll system.

·      Complete all set tasks accurately and efficiently, adhering to deadlines and referencing Payroll Instructions, Procedures, Training notes  and Quality procedures as appropriate.

·      Complete administrative tasks fully and accurately to meet required standards and work procedures.

·      To ensure that Company policies and procedures are followed adopting professionalism at all times

·      Conduct account client reviews in person, either at client site or Moorepay to review payroll service, parameters and Service Level Agreements. Attend pre-sale meetings to support Sales when required.

·      Represent the division in seasonal event projects, cascading information in a structured agreed format

·      Be a team and department contact / resource for knowledge in SMP, Pensions, and complex payroll issues.

·      Identify and step in when appropriate to take responsibility of monitoring a  team/tier and the appropriate workflow

·      To demonstrate competence in processing/checking a Tier 1 or complex payroll accurately.

·      To own or participate in projects aligned to delivering our departmental or business objectives


About Moorepay


Moorepay is a division of NGAHR. Moorepay have been supporting businesses with their people processes since 1966, offering Payroll, HR and Compliance Solutions. These solutions are designed to help you manage your people and their needs - from recruitment and paying them to complying with the latest legislation.


Producing millions of payslips every year and offering round-the-clock professional advice, thousands of organisations rely on our experience and expertise to make sure their Payroll, HR and Compliance needs are met on time, every time.


Moorepay is a trusted partner to many over 8500 small to medium enterprise customers throughout the British Isles.


Skills & Experience required:

·      Experience in payroll service provision, Microsoft Word and Excel. Extensive experience of all levels of Payroll/Pension legislation.

·      Possess excellent written and verbal communication skills

·      Payroll Specialist Desirable

·      Previous experience of working in an outsourced environment.

·      CIPP Diploma


About Us:

·      Founded in 1966, Moorepay is one of the UK&rsquos leading payroll, HR and compliance providers. Supporting a growing customer base of 10,000 clients, Moorepay produce millions of payslips every year and handle around 250,000 queries from clients requiring professional advice from experienced and qualified staff. We are experts in what we do, committed to delivering an honest, reliable and comprehensive service to the SME market

·      Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.

·      Over 1,000 ERP-based HR implementations globally

·      3,000 Large Enterprise customers

·      10,000 Small and Medium customers

·      Over 20% of FORTUNE Global 500® companies serviced

·      40% of UK working population are paid by NGA Human Resources&rsquo solutions totalling 54 million payslips produced per annum servicing 19 million UK workers


Our Values:

·      One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.

·      Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.

·      Speed: Our energy and focus means that we always deliver quality, quickly and efficiently

·      Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.

·      Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.


Job Type: Full-time

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