Client Care Manager

Recruiter
Recruitment Genius
Location
London, England
Salary
£28000 - £34000 per annum
Posted
05 Sep 2017
Expires
03 Oct 2017
Ref
00073075
Contact
Recruitment Genius Ltd
Sector
Sales
Contract Type
Permanent
Hours
Full Time
The Company:

They specialise in identifying wealth building opportunities across the globe. This includes UK & overseas property investment. They work with a wide range of clients, from individuals looking for 1 or 2 property investments, to overseas funds and institutions looking for large bulk purchases.

A fantastic opportunity has arisen for a highly motivated and organised individual with strong leadership and communication skills to manage our client care department of our growing and successful team in London. A diverse role, reporting directly to the Directors, you will be responsible for the management and co-ordination of procedures and resources to facilitate organizational effectiveness and efficiency.

£28,000 basic salary with OTE £34,000+

Benefits

- Basic plus commission on team override
- Full and ongoing training program
- Exceptional career progression
- The opportunity to work in a fun, sociable and booming market
- The opportunity to implement positive change in an already established and successful company

About the person:

- Minimum 3 years solid experience of managing a team in the real estate sector
- Friendly with strong communication skills
- Energy, target driven, enthusiasm and a positive attitude
- Self-motivated, organised and sociable individual
- Thrive on taking on responsibility
- Extremely diligent and able to work under pressure to produce results

You will be responsible for:

- Recruit, manage, mentor, coach, motivate, discipline & train administrative team
- Help sourcing projects and development sites online
- Meeting and building strong relationships with developers
- Evaluate staff performance periodically
- Overseeing office and ensuring smooth operation day to day
- Design & Implement office duties and procedures
- Manage time sheets/holiday/sick leave and keep up to date with new employment protocols / laws and implement where necessary
- Ensuring office supplies are in stock, making sure administrative and office staff are doing their job, working with vendors, lawyers, planning events, making sure the facilities are clean, orderly, and safe, and analysing supply and energy consumption to determine cost-saving and efficiency savings
- Creation and upkeep of Sales Progression Spreadsheets
- Dealing with incoming phone calls and general enquiries
- Handle customer enquiries and complaints
- Providing general admin support to directors / partners and the team
- Assisting with development of company manual
- Reviewing and implementing companies health & safety policy
- Client and developer relations - build & maintain
- Establish & implement new systems to ensure clients are receiving the highest standard of service from the office
- Electronic and hard copy Filing
- Coordinate schedules, appointments, arranging travel and bookings
- Ensure security, integrity and confidentiality of data
- Prepare weekly performance reports for sales progression / admin team

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