Customer Service Team Member - part time

Starling Bank
06 Sep 2017
19 Sep 2017
Contract Type
This is banking - but not as you know it. Starling Bank is a FinTech with a full banking license, striving to connect banking and technology through its mobile-only Current Account. Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company.We are looking for dynamic, passionate individuals to join our team and drive exceptional customer service for a next generation, digital bank.Joining this team is not only an opportunity to make Starling tick and help our customers lead healthier financial lives, it can be your Passport to Starling. Our Passport to Starling scheme works on a rotational basis, enabling members of the Customer Service team to contribute to other teams within our bank.Here's our Head of People Operations Hessie Coleman:"Customer service is very important to us and we didn't want our team to be tucked away in a support centre far away from the business, but for people to be enjoying good and interesting careers. Passport to Starling keeps engagement in the customer service team very high while at the same time growing and developing our people depending on business need and their skillsets, aspirations and experiences."At Starling, we are all for building careers and will commit to developing you in our Banking Operations team. If you're passionate about Marketing or Finance, or if you'd like to venture into the lands of Product Development, Customer Proposition or Risk, we can take you there. Now's your time to be a part of our world.SkillsCustomer Service, Account Management, Banking, Customer Support, OperationsSectors?The Customer Service Team's responsibilities include:Providing exceptional customer service via phone, email, live chat and social mediaShowing ownership and accountability for offering solutions to help and benefit our customersMaintaining high service standards and continually improve the service to our customersResponding to customer complaints and escalating issues as necessarySupporting continuous improvement ethos within the contact centreActively seeking to improve processes and workflowsWorking well within a dynamic team environmentInvestigating and resolving issues whilst proactively seeking solutionsRequirementsStrong customer focusExcellent written and verbal communication skillsAbility to adapt to changeAbility to balance workload and deal with multiple prioritiesAptitude to work with a team in a changing environment?Our BenefitsOwnership of your work Amazing teammates Offices near Liverpool St (complete with table football and mariokart) Breakfast and Lunch club (office lunches on Wednesdays, breakfasts on Fridays. There's always something for everyone - veggies, vegans and the allergy prone we got you.) Friday beers (no start-up worth its salt would ever dream of ending the week without a cold one.) Access to a team Amazon Account Macbooks all-round 25 days of holiday Potential for equity incentives