Banking and Payment Operations Specialist

Starling Bank
06 Sep 2017
19 Sep 2017
Contract Type
We are building a bank that will change banking and the way people manage their money forever. This is no idle claim. Whilst we tell the world that we are building the world's best current account, it will stretch the boundaries of what most people could possibly imagine.In 2016 we announced our latest funding round of US$70m and were approved as a bank by the regulator, so now we are scaling up to deliver on our promises.Whilst there are FinTechs, challenger banks and me-too's out there, Starling is in a category of one. You won't find us trying to fit into anyone else's image of what banking or tech start-up should look like. To support our vision we are looking for someone to join the Operations team whose responsibilities will include:Ownership of FX Payments, to include SEPA and SwiftProvide SME payment support to Customer Service AgentsEnsuring external and regulatory requirements are adhered toAssist with ensuring that appropriate payment policies and procedures are updated on a periodic basis and reflect regulatory changesShow ownership and accountability for offering solutions that help and benefit our customersActively seek to improve processes and workflowsSupport incident managementInvestigate and resolve customer queriesSkillsBanking, SEPA, Operations, SwiftSectorsRequirementsMust have experience in a back office banking environmentMust have detailed knowledge of SEPA and SwiftKnowledge of payments guidelines, scheme rules and regulatory frameworkAbility to balance workload, dealing with multiple priorities and ability to work within a team in a changing environmentExcellent communication skills?Our BenefitsOwnership of your work Amazing teammates Offices near Liverpool St (complete with table football and mariokart) Breakfast and Lunch club (office lunches on Wednesdays, breakfasts on Fridays. There's always something for everyone - veggies, vegans and the allergy prone we got you.) Friday beers (no start-up worth its salt would ever dream of ending the week without a cold one.) Access to a team Amazon Account Macbooks all-round 25 days of holiday Potential for equity incentives