Associate Relations & Development Co-ordinator

Recruiter
PEARSON EDUCATION LTD-1
Location
London
Salary
Competitive
Posted
06 Sep 2017
Expires
19 Sep 2017
Contract Type
Permanent
Hours
Full Time

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

Qualifications

Purpose:

Support development programmes for our Associates. To produce and distribute communications. To co-ordinate the flow of communication within the organisation and between the organisation and the examining community. To improve the communication methods with the examining community and build a positive relationship. To co-ordinate the AA complaints process and to support the development activities of Associates

Key Accountabilities:

Communication

  • Helping to produce communication material, including mailings, adverts, newsletters
  • Contributing to the implementation of the Associate communication strategy responding to general queries from the Associates
  • Maintaining register of AA queries and databank of electronic FAQs
  • Supporting all administrative tasks related to Associate communications

Development

  • Supporting the design and delivery of Associate development events
  • Organising events (sending out invites, preparing delegate packs and arranging venues etc)
  • Setting up and facilitate events as appropriate
  • Monitoring evaluation information
  • Supporting the delivery of the Associate CPD programme

Relations

  • Supporting on escalated Associate complaints
  • Supporting with the Associate monitoring appeal process
  • Assisting with Associate events or campaigns as necessary (Focus groups/ Roadshow)
  • Taking part in cross-departmental Customer Service initiatives development and retention of Associates.
  • Maintain appropriate records of activities
  • Maintain tracking documentation and other records as required for statistical purposes
  • To undertake additional responsibilities as and when required and to assist with peak activity within the wider team
  1. Pearson Core Competencies

Individual

  • Providing a customer focused service
  • Communicating with Influence
  • Working with others to achieve goals
  • Delivering goals in a changing environment
  • Taking a creative and innovative approach to work
  • Maximising potential in self and others

Additional skills & attributes:

  • Excellent written communication skills.(Essential)
  • Strong presentation skills. Experience of employee relations issues.(Desirable)
  • Intermediate level Word, Excel, Powerpoint (Essential)
  • Self motivated and proactive individual
  • Ability to multitask and prioritize a number of projects
  • Team player
  • Good interpersonal skills and confidence in dealing with members of staff at all levels within the company

b. Education, Qualifications & Training:

  • Graduate level.(Desirable)