Youth Program Manager
Since 2006, Arrival Education has been a pioneer in the field of social mobility. Our programmes for young people from disadvantaged communities have transformed life outcomes for over 3,500 young people aged 14-18 across London. By focusing on equipping young people with the real skills, knowledge and insight needed for success in work and life, and which formal education does not necessarily teach, we have helped the young people on our programmes become leaders in their communities and at home, secure top jobs and become happier, more self-aware and self-determining young adults. Key to our approach is long-term, meaningful and high impact relationships with leading corporate partners who want to make a difference, give staff new skills and change the profile of their workforce to become more diverse. They do this through workshops and programmes (mainly in their company) which partner them with our young talent, to the benefit of all involved. The Youth Programme Manager role - 16-18 - is crucial. By delivering a great experience for both students and clients by fulfilling a range of roles, (including student recruitment, selection and engagement, workshop facilitation and coaching programme management) you will be at the very heart of Arrival Education (please note that we are not a charity, but rather a social purpose business). You will work closely with The Head of Talent, The Future Talent Manager and The Corporate Programmes Manager to ensure a collaborative team approach. Essential Duties: To deliver our CSR programmes for our corporates by ensuring that our schedule of workshops are successfully delivered and all coaching relationships are successfully completed with 100% attendance and positive feedback. You will recruit and manage 70 - 120 young people (16-18 year olds) from 6th form school partners across London, as well as existing students from legacy progammes, and support them to access, and make the most of, our brilliant learning opportunities with our corporate partners - these include our 9 month coaching programme & suite of after-work corporate workshops. You will facilitate group learning sessions in our corporates, help design content, as well as building relationships with key contacts at our schools and corporates. Accountabilities: Talent Management & Administration: Facilitate Orientation Sessions Select suitable 16 - 17 year olds to join The Access Network based on the Arrival Education criteria Onboard students so that they understand and are bought into the Programme Engage students via phone communication so that you hit attendance targets Effectively manage the CRM so that all contact details are accurate Process Talent expenses Create content for email campaigns Manage mailchimp list Utilise social media to advertise upcoming workshops Accountable for website content for the 16 - 17 page Relationship Management & Administration: Liaising with 6th form school key contacts Create annual reports for both school partners and corporate partners Effectively collect data so that reports can be produced to deadlines Delight our partners so that they want to work with us next year and increase their engagement year on year Workshop Delivery & Administration: Effectively schedule workshops liaising with schools and corporate partners to maximise attendance and engagement Facilitate workshops and improve positive feedback scores for both volunteers and students Effectively manage workshops, advertising them to both volunteers and students, to ensure attendance targets are hit and effective ratios of volunteers and students are met Coaching Delivery & Administration: Facilitate successful Ice Breaker sessions and hit attendance targets Conduct and log phone Interviews to inform matching process in your absence Effectively match students and coaches to maximise targets for successful relationships completed Facilitate successful Celebration Events and hit attendance and positive feedback targets Coaching Programme Management & Administration: Communicate with all participants of the programme clearly, concisely, politely and effectively at all times Ensure all materials are printed correctly and available for each event Effectively track engagement using the database and proactively troubleshoot issues or disengagement to hit completion targets Utilise CRM management to ensure accurate records are maintained Ensure all coaches have DBS certificates and manage this process either internally or via our corporate partner REQUIREMENTS Essential Skills: We are a small team. As such we are looking for a brilliant person with a minimum of 18 months full-time work experience and the following skills and qualities: Excel and general IT skills Excellent written and verbal communication skills, including ability to effectively communicate and build relationships with professionals in the corporate sector, and ability to build rapport with young people Ability to work in a team Enjoy working with people and building relationships Enjoy meeting deadlines and hitting targets Care about social mobility Organised and able to effectively schedule, and manage workload unsupervised Punctual and reliable Desirable Skills: Programme Design and Implementation Project Management Report Writing Good networks among switched on, diverse young people (aged 16 - 24) Experience working with corporates or in the business environment Facilitation experience Public speaking Experience using a CRM tool Coaching experience Data Collation & Analysis Details: Full time role GBP26,000 per annum The role involves delivering 1 - 2 workshops per week which finish at 7:30pm so any applicant must be available for occasional evening work. Approximate Timeline: Closing date: 22nd September or once we have found the right applicant Response from application: Please expect a response by 22nd September Phone interviews: Week of 25th September Face to Face interviews: Week of 9th October Earliest start date: 16th October BENEFITS - Flexible working patterns available - Pension scheme - Free tea and coffee - Reduced working hours on the last Friday of each month - Regular team social events Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.