Helpline Services Coordinator

Recruiter
Cruse Bereavement Care
Location
London
Salary
Competitive
Posted
01 Sep 2017
Expires
19 Sep 2017
Sector
Childcare
Contract Type
Contract
Cruse Bereavement Care is the largest Bereavement Charity in the UK, providing specialist website, telephone, email and face-to-face bereavement support for adults, children and young people. Cruse runs a National Helpline for bereaved people, which provides support across England, Northern Ireland and Wales. We are looking for someone to lead the team of enthusiastic and dedicated volunteers, and to assist in growing the team further, so that we can reach more people and provide the support they need as soon as they need it. Primary activity for the post will include: Managing the day to day activity of the Cruse National Helpline Ensuring everyone who contacts Cruse gets the service they need in a prompt manner, through telephone and web based platforms Coordinating volunteer activity and supporting volunteers to help bereaved people Making sure all volunteers receive excellent training and continual professional development