Guest Service Agent

The Langham, London
07 Sep 2017
19 Sep 2017
Contract Type
Meet and greet guests as they arrive into the hotelHelp the guest with directions, take them where they need to goAssist with rooming guests in line with Langham Hotels International Brand standards and Leading Hotels of the World predefined standardsAbility to recognize return guests and VIP's in the Hotel. Meet and greet key VIP guests and build strong relationships with themGive special attention to VIP guests and provide assistance through their stay, provide assistance to the Director of Guest Services and Head Butler as requireMake courtesy calls to ensure guests' wellbeing, offer assistance and additional services or follow up a complaintUpdate profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay SkillsExcellent teamwork, Friendly and outgoing, Warm Personality, Polite and Welcoming, Ability to work as part of a team and on own initiative with no supervision., -Attention to detail, Have ideally worked in a similar role within a hotel environmentSectorsQuestionsAre you legally able to work in the UK?, Please provide your phone number so we can call you if suitable, What are your salary expectations?