Orders & Customer Support Executive
Job Title: Orders and Customer Support Executive
Salary: 18-20k DOE
Hours: Mon-Fri, 9am - 5:30pm
You will need your own transport due to location
Our client is an expanding communications company who are looking for a bright and energetic Orders & Customer Support Executive to join their fun and dynamic technology team.
The ideal candidate will have some experience of working in a similar role and must thrive on providing excellent customer service. You must be able to multi-task, as this is a varied and busy role, along with having excellent attention to detail and knowledge of number porting.
* Answering and dealing with inbound calls
* Dealing with general enquiries via email Inc. stock & pricing issues
* Processing and confirming customer orders
* Provisioning orders on their Cloud system
* Purchasing licenses & maintenance services
* Liaising with suppliers, re-sellers & customers to organise installation dates
* Building & maintaining strong relationships with key customers & suppliers
* Dealing with delivery queries
Skills & Experience:
* Excellent customer service and communication skills
* The ability to demonstrate initiative in problem solving
* Good organisation & consistent accuracy
* Good knowledge of all Microsoft Office systems
* A team player & can-do attitude
* Cloud System knowledge is desirable but not essential
If you are a positive and hardworking individual looking to join a fast-growing company who provide outstanding customer service then apply today or contact Kelly on for more details.
Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.