Front of House - Practice Manager and Admin
This small quality Dental Practice based very close to the town centre in Leatherhead, is looking for a dynamic and passionate Front of House - Practice Manager. The ideal candidate will have experience within the dental industry but this is not compulsory. They will be well versed in working for a small owner manager business. The hours of work will be Monday - Thursday 8.30am - 6pm and Fridays 7.30am - 3pm. Key responsibilities will include: - Managing the day to day running of the practice including resources & diary management and coordinating all non clinical matters for the Practice. - Ensure recalls are sent and dentist book is filled. - Manage payments and balance days takings. - Creating an excellent patient service culture and resolving patient issues in person and face to face - Building excellent relationships with key suppliers, business partners, introducers and key share holders with a view to improve business performance. - Performance management, training and development of staff ensuring policies and protocols are followed. - Understanding of statutory requirements and relevant government legislation applying to the dental profession including CQC and GDC requirements - Demonstrating the ability to carry out basic computer troubleshooting maintenance with IT - Ability to generate relevant financial details from the computer database for practice financial planning (Excel) - Ensure all equipment, buildings, technology are maintained to optimum working level - Organising and coordinating external service agreements, suppliers and maintenance contracts Successful candidates would need to display the following attributes: - Exceptional customers service skills with ability to raise standards - Engaging and motivational communicator - Good listener and empathetic - Initiative and innovative - Strong business and commercial awareness - Excellent technical ability - Experienced leader with ability to direct and delegate successfully - Highly organised and structured You will be provided with a rewarding environment with a great team where you can develop your skills and progress your career within the dental industry. Salary is GBP25,000 - GBP30,000 depending on experience and knowledge. References will be requested as well as an enhanced DBS check as part of the industry regulations.