Customer Care Professional - German Speaking

Recruiter
American Express
Location
Brighton
Salary
Competitive
Posted
09 Sep 2017
Expires
19 Sep 2017
Contract Type
Permanent
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

You won't just help customers.
You'll help YOUR customers.

Every one of our Customer Care Professionals represents the American Express Brand. They take their work personally because they're more than a friendly voice on the phone; they're problem solvers and relationship builders. And the people you'll work with, and the corporate customers you'll care for, value your passion and unique personality as much as we do.

You'll do more than the expected.
You'll do the unexpected.

As a fluent German speaker, you will be responsible for:
  • Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing our Relationship Care servicing ethos
  • Maintaining the financial integrity of all accounts
  • Capturing our Corporate Client details, updating and inputting data into the relevant systems
  • Understanding and interpreting financial data to comply with internal criteria and policy
  • Managing a workflow in line with departmental and individual goals and to departmental quality standards
  • Being a central point of contact for our Corporate clients enabling 1st Contact resolution on enquiries, through both telephone and email communications
  • Ensuring clients are re-educated where necessary regarding use and Billing Support Files and BTA (Business Travel Account) On line
  • Maintain and build excellent working relationships with our Corporate Clients, GCP (Global Card Payments) partners and Technologies groups.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications
Required Skills:
  • We are looking for individuals who can speak and write fluently in both German and English and who are able to bring the following skills and experience to the role
  • Ability to work in a fast paced metric driven environment with proficient multitasking skills
  • Punctuality and willingness to adhere to schedule
  • Meeting & exceeding customer expectations
  • Demonstrating teamwork
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to deal with shifting priorities and high workloads
  • Pro-actively seeks opportunities for improvement
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on or (for Russia based candidates ).