One of the Leading Housing Associations is currently looking for an Administrative Assistant on an ongoing temporary basis
Key responsibilities are as follows
To accurately report defects on our housing management systems to the appropriate parties and escalating through the correct channels if necessary. To obtain photographs and visit site if needed.
To contact residents, staff and contractors to update on various issues both electronically and in person. To have a professional approach and demeanour to these tasks.
Report on contractor performance via reporting software and presenting this during monthly contractor meetings.
Support the team to manage the work of contractors including rescheduling times, monitoring feedback, schedule meetings, taking minutes or on leave
At times be required to work remotely to communicate directly with residents
Assist property managers with the investigation and resolution of any complaints stemming from aftercare service, snagging or defect issues.
Answer telephone, email or letter correspondence from residents, and or internal/external partners, stakeholders etc. within the company guidelines
Assist in setting up direct debits or payment methods for rental payments for service charges.
Chase developers and keep residents regularly updated on the progress of repairs, defects etc.
Assist PM's with the issuing of statutory notices and monitor feedback
Provide PM's and managers with key performance data when required
Contribute to monthly and weekly business reports for the team and department, providing accurate data to enable key performance indicators to be monitored so that the team and department achieve their objectives
Assist the leasehold team to fulfil the 2016/2017 operational plan
Must have a solid administrative background for at least 2 years
Need a strong personality to deal with external and internal parties
Must show initiative
Must be good on Word & Excel
Must be immediately available or on short notice