Digital Product UX & Design Manager
Digital Product UX & Design Manager Digital Centre of Excellence London Some careers grow faster than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. The Digital Centre of Excellence (DCoE) is a community of digital professionals delivering the digital change agenda for HSBC throughout UK, Europe, Middle East, and North Africa. The teams within the DCoE include Digital Specialists, Designers, Analysts and Testers who work alongside delivery partners in Change and Software Delivery to deliver the change to Public Websites, Transactional Banking and Mobile / Tablet. From defining 'best in class' services to performing customer readiness testing, they manage the entire digital project lifecycle. The team's goal is to delight customers with functionally rich Digital channels and great customer experience. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join this team in the Digital Product UX & Design Manager. In this role, you will:
Undertake and support the wider team in creating the 'best in class' channel propositions and services following user centred design techniques and industry best practice, including research and customer usability testing, briefing and managing agencies where appropriate. Interact with multiple RBWM teams at Global, Regional and Country level to ensure the most rapid and efficient development of digital requirements and readiness of the business to adopt Provide digital capabilities to priority markets in Europe and Middle East and North Africa (MENA), plus smaller markets within the respective regions Develop concept designs and clickable prototypes to support stakeholder engagement and illustrate early design thinking Provide SME support in all aspects of UCD across the Analysis and Design functions Use own Subject Matter Expertise to champion, evangelise and educate the Centre of Excellence (COE) stakeholders on User Experience/Service Design best practice and creative innovations from the external marketplace to enhance and evolve the Digital Business To be successful in this role you should meet the following requirements: Relevant product knowledge including knowledge of Adobe CC, Axure, Invision and Sketch Deep understanding of real world customer attitudes, needs and expectations - specifically relating to interaction through PC, mobile, tablet and social media Past working experience in a relevant role, i.e. proven UX and Design practice A desire to find ways to continually improve the service delivered to customers To Apply For further details and application information please click on the "Apply" link. You will be re-directed to the HSBC careers site where you will need to register and complete the application process. You'll achieve more when you join HSBC. At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Plc.