Customer Service Advisor
At Southern Water our customers are at the heart of everything we do. In order to give them the best possible experience we are currently recruiting for people with a real passion for customer service. You will be based at our Durrington site taking inbound calls from Southern Water customers who have a problem or query with the supply of their fresh water or removal of their waste water.
It's vital we really listen to our customers, demonstrating empathy and a commitment to resolving any issues. You will chase resolutions, update our customers with progress reports and ensure we do what we say we're going to do. Often handling difficult situations you will maintain a calm and professional manner at all times.
To excel in this position you will need exceptional communication skills, ideally with a background in customer service. You will be an adept problem solver, comfortable managing issues through to resolution. You'll have strong administrative capabilities, and be able to present information clearly both verbally and in writing.
As a front line service department we are open 365 days of the year from 7am to 11pm. It is therefore essential you are able to work on a shift rotation that includes weekends and bank holidays. If you are not able to work weekends and bank holidays then this isn't the position for you.
In this part time role we are looking for someone to work a total of 16 to 20 hours per week. This will involve working 7pm to 11pm, 4 or 5 evenings per week. You must be prepared to work any day of the week, Monday to Sunday.
Please note the successful candidate may be required to travel to our Falmer site in Brighton during the initial training period.
Why work for Southern Water?
Our engineers, scientists, technicians, customer and corporate service teams work together to provide water and wastewater services to more than 4.6 million people across the South East. Working for us, you will:
- Benefit from a competitive package including salary of GBP19066, pension and 25 days annual leave
- Play a vital role in your community
- Help to safeguard our natural resources for future generations
- Live and work in a region that includes more than 800km of pristine coastline
- Benefit from a programme of formal training
- Have access to free on-site parking and use of our subsidised caf??