Customer Service Specialist - French Speaker

Recruiter
Pier Recruitment
Location
Hailsham
Salary
Negotiable
Posted
13 Sep 2017
Expires
11 Oct 2017
Contract Type
Permanent
Hours
Full Time

Customer Service Specialist - French language speaker

Location: Hailsham

Salary: GBP18k

Hours: Mon-Fri 9am - 5:30pm

Due to location you will ideally have your own transport

My client is looking for a dynamic and professional Customer Service Specialist to join their offices based in Hailsham.

The purpose of the role will be to work in the dispatch department, working closely with the distributors in order to provide them with the best service and support.
Required languages: Fluency in English and French is essential. If you also speak Spanish this would be an advantage.

Responsibilities:

* Keying in data, allocating stock to shipping orders
* Communicating with couriers to arrange deliveries
* Getting quotes for international shipping.
* Creating commercial invoices to ensure stock passes through customs - as per individual country requirements
* Requesting payment for orders pending dispatch
* Processing PDQ payments & liaising with Accounts Department to communicate customer payments
* Checking stock availability and forecast.
* Checking the manuals carefully for special accounts to ensure that the entire order cycle is followed correctly to meet customer deadlines.
* Dealing with customers, agents and distributor enquiries (arranging stock lists, etc)
* Dealing with faulty complaints and managing refunds/replacement stock dispatch

The right candidate will have strong communication skills and have a proven background within a customer service role. You will have excellent IT skills, administration skills with the ability to multi-task.

This is a fantastic opportunity to join a unique and expanding business, for more information on the role please contact Rubi Taylor on or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.