HR Shared Service Associate

13 Sep 2017
11 Oct 2017
Contract Type

Essential Duties and Job Functions

  • Provide HR support to affiliate markets with a focus on delivering a high level of customer service to the HR Business Partners, Managers and Employees on a range of HR processes.
  • Create offer documents and own all HR associated Onboarding activities, including system updates
  • Undertake New Hire inductions
  • Monthly preparation of Payroll and follow up on payroll queries
  • Support the annual Performance Management cycle and respond to employee and HR Business Partner queries
  • Track Leaves of Absence in absence management tool
  • Process Employee Terminations, and issue relevant paperwork
  • Support management of benefits, including enrollment or termination of benefits
  • Manage Employee files including daily filing, audits and archiving
  • Provide Subject Matter expertise in HR processes, policies and tools
  • Utilize CRM technology to track and manage inquiries for reporting and analysis purposes
  • Liaise with internal departments and Third-Party service providers as necessary
  • Contribute and update the internal SOP library
  • Participate in the on-going evolution of the Shared Services organization in terms of values, operations and service delivery

Knowledge, Experience and Skills:

  • An interest and understanding of general HR policies and procedures
  • Fluent in English and one or more of the following languages is essential (Spanish, Italian, French, German, Turkish).
  • Strong Customer Service orientation while maintaining a high level of integrity and confidentially with each interaction
  • Solid verbal, written, interpersonal and telephone communication skills
  • Ability to identify critical situations and take action to escalate per a given process or circumstance.
  • Effective team-working orientation and skills
  • Ability to multitask yet remain detailed-oriented with sound time management skills
  • Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills
  • Must be able to perform job responsibilities and duties under minimal supervision

The ideal candidate will align with the Gilead core values by being accountable for their work, displaying integrity in everything they do, thriving in a team environment and seeing excellence as the only measure of success.