Senior Customer Services Executive
Here at the Guardian, ideas and opinions have the power to change the world for the better. Our independent journalism holds power to account across the globe and brings information that's suppressed into the public domain.
We are at a fascinating juncture in our history. Our audience has never been larger; our journalism never more successful; our brand never stronger.
Yet the economics of the news business are incredibly volatile with large digital platforms eroding the ad market for quality publishing.
As we re-orientate to focus on reader revenues in this period of unprecedented change, the individual relationships we build with our readers, including how we ensure their experience of using Guardian.com products is as seamless and problem-free as possible, grows ever-more important.
That is where you come in.
We are recruiting a Senior Customer Services Executive to effectively manage and resolve high-profile, complex or sensitive customer complaints escalated from our outsourced front-line customer support service.
In this role you will demonstrate superb customer service and problem-solving skills, ideally conforming to a customer service methodology, to resolve predominantly technical problems in a timely, efficient manner.
This role will ideally suit someone with excellent customer service and communication skills, who is enjoys being analytical and solving problems, including technical problems. Previous experience as a team leader, senior agent or similar would be beneficial but not essential.
And, of course, we'd love you to be a passionate advocate for the Guardian and share in our values.
Does this all sound like you? Then we'd love to hear from you!
To apply, please upload your latest CV and a cover letter which outlines why you'd like to take on this role, and why you're a great match for what we're looking for.
This position will remain open until a suitable candidate is found. Things move pretty quickly around here so don't delay in making your application
To apply please upload your latest CV and a cover letter.