Support & Provisioning Assistant

Middle Group
Buckhurst Hill
20000.00 GBP Annual
15 Sep 2017
13 Oct 2017
Contract Type

Support & Provisioning Assistant GBP20,000-GBP25000

9:am till 5:30pm Monday to Friday (Weekend Support 1 weekend in 4)

Our client based in Buckhurst Hill, one of the UK's fastest growing technology companies, are a leading provider of wholesale and retail telecommunication solutions. Sourcing services form a selection of the UK's most trusted carriers, they offer a wide range of connectivity products, marketing exclusively through the clients Partners. The clients primary focus is on ensuring the success of their partners; through competitive pricing, marketing leading account management and a comprehensive portfolio, they strive to build a winning partnership.

This exciting fast growing business is looking for a vibrant individual to join the busy support team, as one of the fastest growing telecoms companies in the UK It's critical that you have a full understanding of WLR services. The job will involve different challenges from provisioning to fault reporting, we work closely with BT Openreach and various ISPs.

Main Duties and Responsibilities:

?? Answering the main telephone

?? Following up calls and emails

?? Manage all fault logging, keeping customers updated

?? Building and placing orders

?? Manage fraud alerts

?? Work with other departments as a team to ensure installations are managed correctly

?? Deal with engineering queries

?? Speaking to the Openreach SMC on regular basis

?? Manage any CPS queries or faults with the CPS provider/Wholesale Calls

?? Manage any NGN queries or faults

?? Full training with be provided.

?? Weekend support (1 out of 4 weekends)

Desirable skills:

?? Previous experience within a similar role

?? Strong computer skills with Word, Excel and Outlook

?? Excellent telephone manner

?? Accounts experience would be beneficial but not essential

?? Loyal, Confident/enthusiastic and outgoing

?? Ability to work on your own or as part of a team

?? Self-motivated with excellent communication skills

?? Well organised and good planning abilities

?? Good eye for detail

?? Multi-tasking

The package:

The remuneration package is very competitive and in line with experience and qualifications. Career development is suitably promoted at all levels. They are offering a salary of between GBP20,000-GBP25000 along with a pension, healthcare and childcare vouchers