Customer Service Executive - with a Twist!

16 Sep 2017
19 Sep 2017
Contract Type
WorldRemit is one of the world's leading money transfer services, helping customers send funds instantly to friends and families abroad. With the option to send and receive via mobile and desktop, simply send a bank transfer, airtime, Mobile Money or cash pickup through our WorldRemit app or direct from our website.Offering customers, the choice to send to more than 125 countries, we're expanding pretty quickly - that's why we're reaching out for talent like you to help us reach more people all over the world. To many companies, Customer Support means 'phone agents'. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can't get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or ManagerSkillsCustomer Service, IT skills, Microsoft Office, Communication, Organisation, Fluent EnglishSectorsAbout the roleManaging queries on transactions via phone, email and instant chat. You'll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way too :-)Screening and verifying customer's identificationReviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant departmentResearch unusual or questionable transactions with the relevant departmentMonitor and release transactionsAdvising customers on the products WorldRemit offersWhat's in it for you?Competitive compensation packageFree breakfast every day because a good start to the day is essential!A great pension scheme for when we grow old eventually ;-)A fun & friendly work environment with lots games including; ping pong, pool table, video games, life size chess board, and much more!Opportunity to leave your mark on something specialAn amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer's! #becauseofthem